Every print is made to order. Please review size and format carefully before checkout. If something arrives wrong or damaged, we will make it right.
Contact us within 30 days of delivery if there is a problem with your order.
Email support@mail.parchmentandprogress.com with your order number, a short description of the issue, and photos when relevant. We will reply with next steps. Please do not ship anything back unless we ask you to.
For damaged, defective, or incorrect items we prefer to reprint or replace first. If a refund is the better fix, it goes to your original payment method. Lost packages are handled case by case.
Approved refunds are issued to the original payment method. How long it takes to appear on your statement depends on your bank.